Pages and pages of help desk entries and camp stories from a guy named George. There's a lot to read there so pull up your electric fireplace and get cozy with the PowerBook.

The world of technical support is like a reflecting pool. To those who exist outside, it appears to be a deep, mystical place; bottomless, terrifying, foreign. The truth, however, is that the pool is only about three feet deep, and the bottom is grainy silt over sharp, hurty rocks.

she trys to turn her laptop all it does makes is a noise that sound like it is diening

Link. Thanks, Micah!